In compliance with the EU Distance Selling Directive and Consumer Protection (Distance Selling) Regulations Cupron UK allows the return of Goods within a period of 7 Working Days.

This law and the rights detailed below apply to all transactions within the Uk and Ireland for customers in the UK and the EU, where the customer does not meet the seller in person.

The law allows you a 7-day "cooling off" period. During that time you have the right to cancel your contract and to obtain a full refund. The 7 days will begin from the time you receive our confirmation of purchase. During that time you may cancel without a reason. Let us know by the quickest means: email, / telephone (we will return the call if you reach our voicemail and leave your number - but landlines only please, no mobiles.) Please also confirm your request by letter sent by regular mail to our postal address in the UK. If you claim a refund within the 7-day "cooling off" period we will let you have that refund within 30 days.

Any refunds of moneys paid by credit/debit card will be refunded to the same card. Paypal payments will be refunded via Paypal. Non-card payments will be refunded by the most convenient means at our discretion - normally by cheque.

If you are outside the UK or EU the Distance Selling Regulations do not apply and there is no statutory requirement for a refund.

The item must be returned in “perfect resellable condition” and is returned at the customer’s cost (as per normal return guidelines).